Frequently Asked Questions
Everything you need to know about your Serge DeNimes experience.
What materials are used in Serge DeNimes jewelry?
All our jewelry is crafted from high-quality 925 Sterling Silver, hallmarked at the Goldsmiths' Assay Office to guarantee authenticity and quality.
How long does shipping take?
Domestic orders within the UK typically arrive within 2-3 working days. International shipping varies by location but generally takes 5-10 working days via our tracked courier services.
What is your return policy?
We offer a 14-day return policy for a refund or exchange, provided the items are in their original, unworn condition. Please note that earrings cannot be returned for hygiene reasons.
How do I find my ring size?
We provide a comprehensive size guide on each product page. We recommend measuring the inner diameter of a ring you already own or using a professional ring sizer for the most accurate fit.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout based on your specific destination.
How should I care for my jewelry?
To maintain the shine of your 925 Sterling Silver, avoid contact with perfumes, chlorine, and moisture. Clean your pieces regularly with a soft polishing cloth and store them in a cool, dry place.